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Terms and Conditions

Effective Date: 1st April 2016

Introduction

Euphoria Direct is based in the UK (technically “England & Wales”) and is registered under the company number 9801056. This website is owned and operated by Euphoria Direct Ltd. Registered offices; 266-268 Stratford Road, Shirley, Solihull, B90 3AD. Euphoria Direct Ltd is not registered for VAT.

Terms and conditions apply when goods or services are purchased via this site. Terms and Conditions can be amended at any time and without prior notice.

To view and purchase goods and services from this site, you must abide by the following:

Customers in the UK must be 18 years or over, Customers outside the UK are solely responsible for compliance with any applicable local laws.
Age of Consent – By placing an order with Euphoria Direct, you declare that you are of the appropriate legal age to purchase such items or services. If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order. It is lawful for you to buy or use the goods in, or import them into, your country.
We are not obliged to complete your order if you do not comply with the above

Discount codes and Promotional Codes

We may offer discount codes from time to time. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. Unless otherwise stated codes are only available for orders placed online, and can only be redeemed once per customer.

All discount codes refer to the price excluding delivery charges. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.

Checkout Promotional Codes

Checkout promotional, discount or voucher codes cannot be used to offset the cost of sale or clearance items and may, at our discretion, not be used with certain brands, lines, or ranges of items. You will be notified of the specific checkout code terms and conditions for the particular discount code where it is advertised.

Not valid in conjunction with any other offer.

Euphoria Direct reserves the right to withdraw any offers, promotional codes, discounts or site sales at any time.

Free Gifts Payment and Price

Where there is mention of a ‘free gift’ this denotes an item that may be exchanged at our discretion, without prior notice, for a similar product. We will at all times strive to send the free gift originally intended in the first instance. Alternatives will be substituted in the unlikely event we run out of stock. Product colour of the free gift may vary from the exact colour depicted in website imagery. Customers are entitled to one free gift per transaction whilst stocks last.

Display of Goods on our Website

We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made every effort to display as accurately as possible the appearance / colour / texture / finish of our goods. However, what you see will depend on your monitor and computer equipment and so you acknowledge and accept that there may be minor differences between the actual goods and the way that they appear on the screen. For example, the colour tone may differ.

Payment and Price

Payment is in advance by the means stated on our website. Dispatch of the goods is subject to our receipt of full payment in cleared funds.

The price for the goods you order is as stated on our site at the time you send us your order. VAT or sales tax is included unless we say otherwise.

If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we notify you before dispatch. If we do notify you, then you can decide if you wish to order the item at the correct price, if not, we will provide a full refund of any payments already made.
Your order

Your order is an offer to buy from us.

You must ensure that your order and any other information you supply to us is correct and you must promptly update us if there are any changes.

Acceptance / unavailability

There will be no binding contract of any kind between you and Euphoria Direct, until we accept your offer by emailing to confirm that we have dispatched the goods to you. Until such point we may decline to supply the goods to you without giving reason. Nothing else that we do or say will amount to acceptance of your offer. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.

Delivery

Delivery will be to the address which you specify when ordering. We may deliver different parts of your order on different dates.

Delivery costs are charged extra at the rate shown on our site when you place your order. These costs will depend on the delivery method chosen. NB The delivery charges do not include customs or import duties which may be applied to your order by the relevant authorities. It is your separate responsibility to pay for these.
We are not liable for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control.

An extra delivery charge will become payable if items are not accepted. Further charges may be incurred if alternative delivery instructions have not been provided or non collection of the item from a holding depot within 7 days.

Liability

Nothing in this agreement in any way limits or excludes legally our liability for negligence of products or services that may result in death or personal injury. Euphoria Direct is not responsible for any fraudulent misrepresentation of products or services from this site.

Euphoria Direct Limited will not mitigate any financial loss on your part in relation to customer dissatisfaction of supplied or non supplied products or services. Euphoria Direct must be given reasonable opportunity to remedy any matter in relation to customer dissatisfaction of products or services received or non received.

Euphoria direct are not responsible for any loss or damage caused by us or our employees or agents in circumstances where:

there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
such loss or damage was not reasonably foreseeable by both parties;
such loss or damage is caused by you, for example by not complying with this agreement; or
such loss or damage relates to a business.
You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).

Intellectual property rights

All trademarks, logos, content (including our website’s structure and layout), graphics, images, photographs, animation, videos, text and software used on this site are our intellectual property or that of our partners or suppliers. For the purposes of your personal and non-business use only, you may view such material on your screen and print a single copy. You may not otherwise use, sub-license, retrieve, display, modify, copy, print, sell, distribute, download, hire, reverse engineer (unless permitted by applicable law) or create extracts of, or derivative works from, such material without our specific prior written consent. To be clear: These prohibited acts include scraping, harvesting, deep-linking and framing.

Privacy

You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy.

Security

If we enable you to create an account on our site, you acknowledge that this is for your personal use only and is non-transferable. You must not authorise or permit any other person to use your account. You must take reasonable care to protect and keep confidential your password and other account or identity information. You must notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. In such case you should also immediately amend your password via our Service. You are responsible for third parties who use your account or identity.
Availability of our site

We cannot guarantee that our site will be uninterrupted or error-free. We are entitled without notice and without liability to suspend the site for repair, maintenance, improvement or other technical reason.

Any guidance or similar information which we ourselves make available on our service is intended as very general information but we cannot guarantee that it is accurate or up to date and we do not accept legal responsibility for it. You rely on such information at your own risk.

Third party websites

We may link to third party websites which may be of interest to you. We do not recommend or endorse, nor are we legally responsible for, those sites or the goods or services which they offer. You use such third party sites at your own risk.

“Act of God”

Neither you nor we are liable for failure to perform or delay in performing any obligation (excluding payment) under this agreement if the failure or delay is caused by any circumstances beyond its reasonable control including third party telecommunication failures.

English law

These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.

General

We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement except insofar as expressly stated otherwise.

Complaints

If you have any complaints, please contact us via the contact details shown on our website or write to our address shown at the start of these terms and conditions.

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