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Returns Policy

We want you to feel confident shopping with Euphoria Direct, which is why we offer a 30 day returns policy for the products we sell.

Returns Period

If you wish to return all or part of your order you must Contact Us within 30 days of delivery and we will give you a returns number and full instructions on how to return unwanted items using our free returns address.

Eligibility

All returned items must be in a saleable condition, unused in their original undamaged packaging with any hygiene seals, tags and security seals still intact.

Non-Returnable Items

Personalised items and gift certificates/vouchers are non-returnable. Items that have been opened and/or used are NOT eligible for return.

Faulty Items

If your item develops a fault within 365 days please Contact Us for an exchange or store credit. Please note if a product offer more than 1 year warranty we will assist you accordingly.

Processing Returns

We aim to process returns within 14 days of receiving returned items from you.

Free Gifts

If you received a free gift with your order then you must also return the free gift with your returned items.

Refunds

Any Refund must be refunded back to the original payment source and usually takes 3 to 5 working days. Refunds on a partial order return will not include any delivery charge paid.

Exchanges

During the returns process you will have the option to change your item for an alternative to the same value, for example a different colour. We will dispatch the replacement item once we receive the original return unused and unopened item(s) with all packaging intact.

Any Questions

If you have any questions regarding our Returns Policy please Contact Us at customercare@euphoria-direct.com and we will be happy to help.

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