FORGOT YOUR DETAILS?

Delivery Costs & Options

What are the delivery costs and options?

We do everything we can to make sure your order is delivered on time and in plain packaging. Euphoria Direct uses Royal Mail Standard delivery for non-valuable items under £20 and Royal Mail Tracked Delivery, DPD and Interlink courier services for any orders over the value of £20. Goods are dispatched by the choice you select during checkout.

Orders placed before 3.00pm Monday to Friday are dispatched the same day. Orders placed on Saturday and Sunday are dispatched on a Monday.

Tracked Delivery to your door…

For maximum peace of mind, orders dispatched with the tracking option enables you to track your order from dispatch until it reaches your door. You can easily track your order on the Royal Mail or Courier website with the tracking code we automatically send to you.

Royal Mail: If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us.

Courier: If you are not in when the parcel arrives they will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us.

…Or Tracked Delivery to your nearest Post Office

Not sure if you’ll be in to receive your delivery? You can have your order delivered to your nearest Post Office at no extra charge. Find out more about this Royal Mail Local Collect service.

Free UK delivery when you spend £30.00 or more

Our low prices give amazing value and you get free UK delivery when you spend just £30.00.

Euphoria Direct delivery cost and options: United Kingdom

UK Delivery charges:-

Spend Up to £30.00 = £3.99 (48 Hr – Royal Mail Tracked)

Spend Over £30.00 = Free Delivery (48 Hr – Royal Mail Tracked)

Special Next Day Delivery = £5.99 (via Courier)

Service Time for Delivery Cost Tracking Number Claim if Lost Weight Limit
   Royal Mail Second Class 2 – 3 working days From £2.99 No No 2kg
   Royal Mail First Class 1 – 2 working days From £3.25 No No 2kg
   Royal Mail Tracked48 2 – 3 working days £3.99 Yes Yes 2kg
   Royal Mail Tracked24 1 – 2 working days £4.99 Yes Yes 2kg

DPD / Courier -Express Next Day

1 working day £5.99 Yes Yes 30kg

 

ORDERS MUST BE RECEIVED BY 3.00PM FOR NEXT DAY DELIVERY

UK Re-Delivery Charges

If a customer fails to collect their order from the local post office after a period of 7 days, the parcel will be returned to us. The re-delivery charges are as follows:-

Royal Mail – £3.99

Courier – This will be charged at the original courier charge

We provide discreet delivery in boring brown boxes and envelopes so nobody knows what’s inside.

Choosing Delivery Options

When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.

Sometimes, depending on your address and what you are buying, there will not be a choice of delivery option.

Orders placed for delivery to countries not listed will be cancelled and payment refunded.

Looking for international delivery costs? Contact our Customer Service team for more Information.

Receive email updates from Royal Mail

So you know when to expect delivery, you will receive email notifications from Royal Mail/Courier as your order goes through the delivery network. You will receive an email to let you know your parcel is out for delivery on the morning that it will arrive.

These emails are automatically generated by a computer and are not seen by anyone other than the recipient.

What if your’re out when your order arrives? UK Re-Delivery Charges

If you’re out when the parcel arrives, your post person or courier will leave a card telling you where you to pick up your discreetly packaged order.

If your parcel is taken to the nearest delivery office you will have to go and collect your parcel.

If your parcel is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.

 

What if your Order doesn’t arrive when you expect?

If your delivery is more than 4 working days overdue, please contact us.

Returns & Refunds

At Euphoria Direct, we offer a 30 day returns policy. Learn more about our Returns policy on our Returns & Refunds page.

TOP